Webchat Widget
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What is a Webchat Widget
A Webchat Widget is a software tool that enables businesses to provide real-time customer support and engage with website visitors through a chat interface on their website - What features should a good Webchat Widget haveA good Webchat Widget should have features such as customizable branding, pre-chat surveys, chat transcripts, file sharing, and the ability to transfer chats to different departments or agents. It should also integrate with other tools and platforms
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How can businesses optimize use of a Webchat Widget
To optimize their use of a Webchat Widget, businesses should ensure that they have well-trained agents who can provide effective and timely support, use data analytics to track and improve their chat performance, and integrate their Webchat Widget with other communication channels and customer support tools